Shipping & Delivery

Bij Ons Vintage

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service. 

1. General 
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about processing a refund for the out of stock item. Please keep in mind that all our pre-loved goods are unique and there will always be one variant of each specific item.  

2. Shipping Costs 
Shipping costs are calculated during checkout based on your location. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

      • Local delivery costs are 5,00
      • Europe 10,00
      • Rest of the world 35,00

Once an item is shipped Bij Ons Vintage is not responsible if the delivery is delayed, or if the item is lost/damaged in transit. 

3. Dispatch Time
All our orders are dispatched within 1-2 business days of purchase and shipped via PostNL shipping services. If you purchase an item on the weekend or a public holiday, your item will be shipped the next business day. 

4. Delivery Time Exceeded 
If delivery time has exceeded the forecast-ed time, please contact us so that we can conduct an investigation. 

5. Tracking Notifications 
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. 

6. Cancellations 
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy. 

7. Insurance 
Parcels are insured for loss and damage up to the value as stated by the courier. 

8.1 Custom Duties & Taxes 
Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot advise you what the cost will be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

8.2 Import Duties & Taxes 
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and BIJ ONS vintage encourages you to be aware of these potential costs before placing an order with us. 
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to BIJ ONS vintage at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded. 

9. Customer service 
For all customer service inquiries, please email us at orders@bijonsvintage.com